Shipping & Delivery
Shipping Rate
A flat rate of $10.99 per item applies to all destinations.
Processing Time
All in-stock items are processed within 2 to 6 business days. This includes time in the production queue before fulfillment. Please note that production timelines may vary based on order volume.
Estimated Delivery Time
Shipping times depend on the destination. While we work closely with reliable logistics providers, delivery times are estimates only and cannot be guaranteed.
| Destination | Carrier(s) | Estimated Standard Shipping (Business Days) | Express Shipping (DHL/FedEx) |
|---|---|---|---|
| United States | USPS / UPS / DHL | 15 – 20 | 2 – 6 |
| Europe | Hermes, DHL, PostNL, Bpost, La Poste, Colis Privé, Correos | 15 – 20 | 10 – 15 |
| Canada | Canada Post | 15 – 20 | Not Available |
| Australia | UBI / Australia Post | 15 – 20 | Not Available |
| Others | Yun / UPS / DHL International | 10 – 20 | Not Available |
If your parcel has not arrived after 60 days from the shipping date, you may request a full refund, as outlined in our Return & Refund Policy.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking link. It may take up to 5–7 business days for the tracking to appear in the system.
If tracking information isn’t available right away, the carrier may not have scanned the parcel yet. You may track your package using your tracking link or by visiting:
Custom & Personalized Orders
If your item includes personalization or customization, additional production time may be required depending on the complexity of your request.
Incorrect Shipping Address
Please make sure your shipping address and email are correct when placing the order.
- If we detect missing or invalid address information, we may contact you for correction, causing potential delays.
- We are not responsible for orders lost due to incorrect addresses.
- Orders returned due to invalid addresses will be donated to charity and not restocked.
- Re-shipping fees will apply for orders that need to be resent due to address issues.
- We are not liable for any loss if the final-mile carrier is instructed to forward or reroute the package after dispatch.
Additional Notes
- Shipping confirmation and updates will be sent to your email.
- Please check your inbox regularly to avoid missed delivery notifications.
Need Help?
Customer satisfaction is a top priority at OutfitGiftShopUS. If you have questions or concerns, contact us anytime at:
We appreciate your trust in OutfitGiftShopUS.