Refund and Returns Policy

Exchange Policy

At OutfitGiftShopUS, we do not offer exchanges for orders once they have been confirmed. All customers are prompted to review and confirm product details — including size, design, and quantity — before finalizing their order. As such, we are unable to accept returns or exchanges for incorrect selections.

However, you may cancel your order within 2 hours of placing it and submit a new order with your preferred details.

For questions before placing an order, please contact us at — we are happy to assist.

Order Cancellation Policy

Orders may only be cancelled within 2 hours of placement. After this window, your order may already be in production or processing and cannot be cancelled.

Please note:

  • A 10% cancellation fee will apply to any approved cancellation request.
  • To request a cancellation, email us promptly at with your order number.

Return & Refund Policy

We accept returns and offer full refunds within 30 days of delivery only under the following conditions:

  • The product is damaged or broken on arrival
  • The received item is incorrect in design, size, or material
  • The product does not match the description
  • You received the wrong item altogether

We do not accept returns if:

  • Items have been worn, washed, or altered
  • Items are not in original condition or packaging
  • Original tags are missing
  • Minor manufacturing issues (e.g., loose threads) are present but do not affect function or design

Return Conditions

To be eligible for a return/refund, you must provide the following:

  • Proof of purchase
  • Photos of the defective/wrong item
  • Shipping label or receipt
  • Screenshots of related email communication (if any)

Please send all refund/return requests to . Our team will respond within 2–3 business days to confirm eligibility and provide return instructions if applicable.

Important: Do not send any item back until you receive written confirmation and the return address from our team. Unconfirmed returns will not be processed or refunded.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping. This fee will not be included in the refund. You are also required to provide a tracking number after shipping the return package to us.

Refund Timeline

Once we receive and inspect your return:

  • We will confirm via email
  • Refunds will be issued within 2 business days
  • The total refund will include your product and shipping fee (if eligible)

Depending on your bank or credit card provider, refunds typically take 10–15 business days to appear on your statement.

If your refund is delayed, please:

  1. Check your bank account
  2. Contact your card provider
  3. If unresolved, contact us again at

Additional Important Notes

  • Our return/refund policy is valid for 30 days from delivery. After that period, no refunds or exchanges will be offered.
  • Returned items must be received in acceptable condition. We are not responsible for lost or damaged returns in transit.
  • Contact our customer service before sending anything back. Unauthorized returns are not eligible for a refund.
  • Please enter the correct email address and check your inbox regularly. We are not responsible for missed communications that delay the resolution process.

Questions?

Customer satisfaction is a top priority at OutfitGiftShopUS. If you have any concerns or need further assistance, don’t hesitate to reach out to us at .

We’re here to help — thank you for choosing OutfitGiftShopUS.